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Insights and Analysis

Global experience data at your fingertips


Learn about our program insights and analysis

Program oversight

Optimize speed and accuracy of GTM.

Cost management

Keep tabs on costs across locales, languages.

ROI analysis

Assess the impact of localization on customer engagement, satisfaction, and spend.

GX gap analysis

Identify mismatches and gaps in GX touchpoints.

Performance insights

Measures of program performance inform future planning and management.

Continuous improvement

Manage performance to learn from previous feedback.

Subway customer satisfaction metric

"A lot of people in localization are focused on the wrong metrics. We need to reframe the conversation around things like customer satisfaction. That's how you really deliver a great experience."

Subway customer satisfaction metric
Carrie Fischer
Head of Globalization

Book a global experience consultation