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LILT GX Resource Center

"Our main business objective is to create an experience that delivers value to our global customers. Language is so powerful that a single word can make a big difference in the global experience."

Miguel Gomez Ramirez

Sr. Product Manager, Browse, Search & Personalization

"Because content today has a shorter shelf life than before, we're constantly refreshing different parts of the global experience. The only way to meet this growing demand is with innovation and automation."

Loïc Dufresne de Virel

Head of Localization

"Focusing on the end to end customer experience is the way to win. Language is one of the most important components of building that experience for global customers."

Carrie Fischer

Head of Globalization

Global Experience management begins here

Whether you're just beginning your journey or well on your way, we have the tools, tips, and tricks to help you build winning global experiences.

Global Experience Pillars

Seamless connectivity

For seamless content exchange and user empowerment

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Quality obsession

For global consistency and local relevance

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AI foundations

Measuring program performance informs future planning and management

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Continuous improvement

Performance managed to learn from previous feedback

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The GX Resource Center helps you

Learn

We define the category of Global Experience and provide thought-provoking GX content.

Plan

We help you strategize, laying foundations for scalable impact.

Manage

We share best practices to help you build and optimize your GX program.

Advance

We offer tools and training that make it easy to embed and elevate GX across your organization.

Learn about GX

What is Global Experience? Why should businesses care? What impact can it have? Your GX journey begins here. Check out our unique resources for learning about GX and how transformational it can be.

Educational resources

Article

What is Global Experience?

Blog Post

Global Experience (GX) 101

Podcast

The Global Experience Leaders Series

Cheatsheet

Igniting the Global Experience Revolution

Cheatsheet

Why Marketing is Key for Global Customer Experience

eBook

Building for a New Age in Global Customer Experience

Conference Sessions

Igniting the Global Experience Revolution

Blog post

Global Experience (GX) 102: Brand and Growth

Blog post

Global Experience (GX) 102: Customer Support and Experience

Blog Post

Global Experience (GX) 102: Product Strategy

Manage your program

A seamless experience for global customers can make or break a business. Explore our tools, tips, and tricks for delivering and optimize your global experience program.

Tools for success

Blog Post

Five Questions to Ask When Targeting New Locales

Cheatsheet

Building Products with Global Experience in Mind

Blog Post

How to Make Your Product Localization-Friendly

Webinar

Building a Modern Global Customer Experience

Blog Post

Why Brand Style Guides are Vital to Global Experience Success

Blog Post

Best Practices for Reviewing Translated Content

Blog Post

10 International SEO Best Practices to Boost Your Localization Efforts

Conference Session

How to Market to a Global Audience

Blog Post

8 Tips for Content Marketing Growth

Cheatsheet

The Definitive Global Experience Dictionary

Blog post

How to Increase Your Global Reach: 7 Multilingual Website Best Practices

Plan your global strategy

A successful GX program starts with a plan. Dive in to planning and strategy guides to help you deliver a world-class program.

Planning your strategy

Report

2022 State of Global Experience Report

Download the State of Global Experience 2022 Report to learn how companies are prioritizing the global customer journey this year and beyond.

Blog Post

Why SEO Matters for Global Experience

Conference Session

Building a Global Marketing Funnel with Localization

Blog Post

How to Set Up Your Content for Global Success

Blog Post

What to Expect When Starting a New Global Experience Campaign

Webinar

How to Expand Your Global Customer Experience to Win

Conference Session

Customer Journey Mapping 101

Blog Post

Building a Global SEO Strategy and Avoiding Potential Hurdles

Blog post

5 Steps to Creating a Multilingual Content Marketing Strategy

Webinar

Rethinking Your Customer Engagement Strategy

Blog post

5 Brands with Outstanding Global Experience

Blog Post

Acting Globally, Thinking Locally

Blog Post

Building a Global Brand Through Localization

Advance your program

Global Experience requires company-wide collaboration and buy-in.

Guide your business towards better experience delivery with our tools for GX stakeholder communication and education.

Building your business case

Blog Post

GX Metrics 101: A Quick Guide to GX KPIs

Conference Session

Quantifying Value and Getting a Seat at the Table

eBook

Ultimate Guide to Global Experience ROI

Blog Post

How to Ace Internal Stakeholder Management

Blog Post

The Importance of Business Translation

Blog Post

Why Global Experience is Important for Business Growth

Blog Post

Localization in the Age of Digital Transformation

Learn from other GX Leaders

Learn from experts at leading companies in The Global Experience Leaders Podcast.

About the Show

The Global Experience Leaders Podcast explores the leaders behind the multilingual digital future - how they lead, innovate, and grow their careers. The show is designed to provide business leaders a platform to share their thoughts, strategies, and lessons learned for building leading global customer experience and localization organizations.

In a series of fireside chats, LILT CEO Spence Green hosts conversations with leaders within and beyond the localization community, discussing their careers, how they have built their organizations, and upcoming industry trends and shifts that they foresee.