Bridging the Language Gap to Deliver Universal Care across UnitedHealth Group
Moving UnitedHealth Group closer to Universal Care requires a unified approach to global communication. LILT provides the Unified Agentic AI Infrastructure to power one consistent, clinically safe voice across 7 billion member documents, Avery, digital portals, and advocate contact centers.
Use cases
How UHG Wins with LILT: Agentic Use Cases
Member Communications at Scale
Run global content operations reliably at enterprise scale. Deploy automated agentic workflows to orchestrate EOBs, claims, appeals, and benefit materials —delivering discharge-critical communications in near real-time instead of days.
Avery’s Multilingual Brain
Scale Avery to 20.5M members seamlessly. Give your virtual assistant an instantaneous, multilingual layer grounded in custom, context-aware models and UHG-verified terminology—not generic public LLMs.
The Warm Hand-Off
Equip advocate contact centers with agentic capabilities. LILT Assist gives human advocates instant linguistic context and brand-aligned content tools the moment a member transitions from digital to voice channels.
Clinical Safety & Expert Verification
A strict “do-no-harm” approach to healthcare AI. Our proprietary Agentic Quality Estimation (QE) automatically blocks any translation under 95% confidence, instantly routing complex medical text to certified human verifiers.
Non-English Claims
Keep case reviews moving without operational friction. AI agents automate workflows on demand , utilizing source-language auto-detection to ingest, transcribe, and translate scanned faxes and clinical documents.
Health Equity, Measured
Eliminate the “language tax” that impacts the speed and safety of care. Real-time analytics give you granular visibility into brand consistency and care delivery, helping increase digital discharge instruction delivery from 8.6% to 45%.
Enterprise Governance, Security & Trust
Built for Healthcare Compliance & PHI/PII Protection Secure end-to-end governance with deployment flexibility designed for highly regulated enterprises.
Data Isolation
Custom customer models are fully isolated and never used to train public AI.
Zero Leakage
Complete PHI/PII detection with Translation Memory (TM) exclusion; no downloads or copy-pasting by translators permitted.
Compliance Safeguards
HIPAA-aligned workflows, tamper-proof session recording, and 100% US-based resources.
Flexible Deployment
Meet your strictest data residency requirements with private cloud, on-prem, or air-gapped environments.
CUSTOMER STORIES
Regulated Customer Proof
62%
Faster delivery on translation projects
Real-World Impact: How Boston Children’s Hospital Scaled Safe Healthcare Translation
See how an EPIC-integrated workflow eliminated clinical overhead and achieved a 6.2x increase in translated discharge instructions—delivering critical medical data in as little as 40 minutes to ensure a "do-no-harm" approach to patient safety.
Suvoda localizes faster and more efficiently with LILT
"In comparison to where we were versus where we are now, we're in a better spot on efficiency and costs. This was an amazing decision to partner with you guys." Technical Localization PM - Suvoda
One Voice. Every Member. Every Language.
LILT unifies digital assistants, live advocates, and printed communications into one trusted multilingual experience — helping UHG deliver care with consistency, speed, and confidence across every touchpoint.
Seamless Integration: "LILT Fits How UHG Works Today"
Your teams don't need another fragmented tool. LILT brings enterprise AI capability right into the platforms your ecosystem already relies on via 100+ native integrations.
Operational Workflows
Direct, automated routing for Smartsheet, Workfront, MITS, and ECG.
Omnichannel Orchestration
Cohesive management across 12+ composition engines.
AI Stack Extensions
Multilingual Integration Platform (MCP) connectors built for Avery and Microsoft Copilot.
