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Your customers want help in the language they speak. Lilt makes it easy for support teams to translate help and knowledge base articles.

  • Problem: Support documentation needs to be translated into multiple languages to better serve global customers.
  • Solution: Lilt's neural feedback loop makes human translators 3-5x faster and thus more cost-efficient, and machine translation more accurate.
  • Outcome: Support teams can better assist their customers with 100% of their support documentation translated, all in a cost-effective and efficient manner

Melissa Burch, Manager of Customer Support at Zendesk

Having 100% content translated means our user experience is more consistent for our non-English speaking customers, and our sales team entering new markets can include our support and service in their pitch.

— Melissa Burch, Manager of Customer Support at Zendesk

Read the full case study


Melissa Burch, Manager of Customer Support at Zendesk

Our dream was to be able to translate all our content in the best possible way, in the most cost-effective way. We threw out a lot of crazy ideas - this notion of a hybrid model that’s automated - with some human, some machine - and Lilt is where we landed!

— Melissa Burch, Manager of Customer Support at Zendesk

Read the full case study

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