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Localized customer support experiences with the Helpshift Connector

Empower your support agents to instantly engage with customers in their native language via live chat

Translation simplified

The LILT-Helpshift integration eliminates language barriers between customers and support agents by allowing you to send customer support messages for localization directly within your Helpshift instance.

Agents can use Instant Translation to translate the messages they receive from customers via live chat in real-time and to translate their responses back into the customer's native language. For confusing or sensitive topics that require additional review, agents can also send messages to LILT for human-powered Verified Translation.

Translate support chats with the right translation method

Instant

Machine translation in seconds

Verified

Human translation Quality guaranteed

Instant or Verified?

When speed is your priority, Instant Translation provides a machine-translated version of your support messages within seconds. With 100+ supported languages, Instant Translation is the perfect way to test how different languages impact the readability and format of your content.

Verified Translation sends your content to LILT, where human linguists translate your newly localized designs before sending them back to your Helpshift instance. With industry-leading quality guarantees, Verified Translation is the perfect tool to ensure your content is fully ready for the world to see.

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Helpshift + LILT are better together

Accelerate localization

LILT's native integrations supercharge translation efficiency and give you time back to focus on building exceptional global customer experiences.

Lightning fast translations

In seconds, translate your support messages so your global community has access to knowledge with LILT’s Instant Translation.

Effortless translations

Skip the pain of manually transferring content for localization and start sending content to LILT from Helpshift with just one click.

Quality without compromise

For sensitive or confusing topics, ensure your support message translations are perfect with LILT Verified Translation's industry-leading quality guarantees.