Localized customer support experiences with the Helpshift Connector
Empower your support agents to instantly engage with customers in their native language via live chat
The LILT-Helpshift integration eliminates language barriers between customers and support agents by allowing you to send customer support messages for localization directly within your Helpshift instance.
Agents can use Instant Translation to translate the messages they receive from customers via live chat in real-time and to translate their responses back into the customer's native language. For confusing or sensitive topics that require additional review, agents can also send messages to LILT for human-powered Verified Translation.
When speed is your priority, Instant Translation provides a machine-translated version of your support messages within seconds. With 100+ supported languages, Instant Translation is the perfect way to test how different languages impact the readability and format of your content.
Verified Translation sends your content to LILT, where human linguists translate your newly localized designs before sending them back to your Helpshift instance. With industry-leading quality guarantees, Verified Translation is the perfect tool to ensure your content is fully ready for the world to see.