Lilt Feels Slow

Lilt sends text back and forth from your browser to a datacenter. Unlike multimedia web applications like YouTube or Vimeo, Lilt does not require high bandwidth. However, you may encounter latency from time to time.

Browser

The first thing to try is to refresh the Lilt app in your browser by clicking the reload icon or pressing Ctrl+R (Chrome, Safari, Firefox) or F5 (Edge, Firefox). Our app is very complex and we are updating and improving it frequently and you should best reload it every day and whenever you open it to continue working. If this does not solve the problem, try to simply quit your browser, restart it and log back in. This will fix problems caused by other plugins conflicting with Lilt. If you use several plugins, try to disable them or install a different browser. For example, if you run Chrome in incognito mode then all your plugins are disabled.

Ad Blockers and Antivirus Software

Ad blockers, as e.g. Adblock plus, are great, but they can interfere with the Javascript interpreter and make our app slow. Also, antivirus software, e.g. Kaspersky, intercept every network request, which can slow down Lilt. Try to disable them for maximum performance.

General Latency Issues

If your problem persists you can use our speedtest page to see if the problem is on our end or yours. To do this open a small document with less than 50 segments in the Lilt editor. In your browser's location bar you should see a URL like this:

Create Project Dialog

Simply replace edit-document with speedtest and hit enter. A timing test will run on your document and a summary page will show the result.

For Europe, latencies of 150-300ms are normal, for the US 100-250ms are common. Values of 600ms or above should be looked into in more detail. Please contact support so we can help you figure out what is going on.

Still need help? Get in touch!
Last updated on 21st September 2018